Benefits of Cinareo
Taking the guesswork out of capacity planning
Cinareo lets you easily and quickly integrate all necessary data and analyze different scenarios to help optimize staffing levels, improve service delivery, and make more informed decisions.
Using Cinareo for capacity planning offers several benefits over using manual spreadsheets.
Take a look at some of the advantages of using Cinareo:
Ensures accurate results
Cinareo is designed to:
handle complex calculations and scenarios with precision, reduce the chances of human error
ensure accurate capacity calculations with automated algorithms and built-in formulas
help you to make data-driven decisions
Cinareo speeds up the capacity planning process, enabling you to generate detailed resource plans and budgets, and analyze scenarios more efficiently than manual methods.
Compares scenarios easily
Cinareo allows you to:
create hypothetical scenarios by adjusting variables such as work volumes, average handle time, attrition rates and shrinkage factors
calculate the impact on service levels, agent requirements, and costs
This capability helps you identify optimal staffing strategies, evaluate the feasibility of different scenarios, and make informed decisions based on data-driven insights.
Delivers KPI insights
Cinareo provides insights into the key performance indicators that matter most to operations & finance management, such as:
Cost per contact per channel
Annual service level by queue/skill/channel
Contact center staffing budget
Measuring capacity planning performance has never been so simple.
All with the click of a button.
Easy-to-use & understand
Cinareo incorporates a user-friendly wizard to guide you to enter all the data necessary to build capacity plans including:
historical work volumes by channel, queue, or skill
average handle time AND new hire learning curve
shrinkage factors and attrition
It enables you to make more accurate forecasts and plan capacity based on reliable data.
Scales to your business
Cinareo provides the flexibility to scale capacity planning as your contact center grows. Cinareo allows you to:
model different scenarios
simulate the impact of staffing changes
analyze the effects on service levels, costs, and agent productivity
You can easily adjust staffing requirements, incorporate new contact channels & accommodate changes in business needs.
Cinareo facilitates collaboration among different teams involved in capacity planning, such as finance, operations, and human resources. It enables:
sharing and access to up-to-date information
simplified communication about staffing requirements
streamlined approval processes for recruitment and training of new hires
instant visuals for reports and presentations
This promotes better coordination and alignment across departments, leading to more effective capacity planning.
By leveraging the advantages of Cinareo, you can enhance your capacity planning processes and contribute to the overall success of your contact center.
What are you waiting for?