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Capacity planning made easy 

A workforce insights tool for modern omni-channel contact centers

Plan quickly. Plan easily. Plan often.
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How does Cinareo work?
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Use our simple step-by-step wizard to build a financial forecast and capacity plan
Build a capacity plan
& forecast
Compare different scenarios
Easily create different scenarios and see the impact on your staff and budget
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Make informed decisions
Implement cost-effective and efficient options for your business
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Book a demo
Trusted globally
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"Cinareo reduces my time commitment up to 75% per model rather than using Excel."

Justin Hurdle

Director, Workforce Management & Operational Performance

BILL GOSLING OUTSOURCING

Learn more
Cinareo complements existing WFM platforms
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Short- to long-range planning

Provides multi-skilled contact centers and back-office operations with up to 3 years of advance planning.

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KPI Insights

Provides insights into the key performance indicators that matter most to operations and finance management.

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Recruitment and Training

Allows you to plan for how many to hire and when, for what queue or skill and the number of trainers needed.

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Detailed budgets

Create budgets that include both agent and support staff costs, overtime and hiring ahead of attrition.

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What-if scenario modelling

Enables assessment of benefits and impact on capacity, staff and budget to help make the right & informed decisions.

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Support Staff Planning

Calculate the optimal number of support staff to agents, including supervisors, QA analysts, trainers, and more.

Can't find what you are looking for? Get in touch with us.

Phone

1-877-246-2730

Email

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© 2024 by Cinareo Solutions Inc.

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