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The cost of inaction is real: overstaffing, burnout, and churn. Take control with proactive planning. Read more →
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Join date: Aug 13, 2022
Posts (16)
Oct 31, 2024 ∙ 1 min
The strategic role of multi-skilling in contact centers: opportunities, challenges and implications.
"The strategic role of multi-skilling in contact centers: opportunities, challenges and implications" by Dr. Mark Alpern . Contact...
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Apr 10, 2024 ∙ 1 min
Mastering the Art of Capacity Planning in Multi-Channel, Multi-Skill Contact Centers
Unlock the keys to contact center success with Cinareo’s latest thought leadership paper, Mastering the Art of Capacity Planning in...
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Feb 28, 2024 ∙ 1 min
Navigating Contact Center Success: The Strategic Imperative of Effective Capacity Planning
Unlock the keys to contact center success with Cinareo’s latest thought leadership paper, Navigating Contact Center Success: The...
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Mark Alpern
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Contact Center C-Suite executive, WFM expert, management consultant, researcher & educator
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