By David Penn Posted on August 22, 2025 Introduction to Cinareo Solutions This week’s edition of Finovate Global features an interview with Karen Elliott, CEO and Co-Founder of Cinareo Solutions . Cinareo Solutions is based in Oshawa, Ontario, Canada. Founded in 2022, the company enhances workforce management platforms. It helps streamline contact center operations and mitigate risks. This is achieved by enabling precise resource allocation and data-driven decision-making. The Finovate...

Many contact centers struggle with capacity planning. They often rely on outdated methods and reactive decision-making. While the...

Manual capacity planning using Excel is costing you money. Every day that you delay adopting an automated capacity planning solution will result in operational, financial and reputational costs.  Can you afford to wait? While Excel is a powerful tool with a wide range of capabilities, here are 8 reasons why it may not be the best option for capacity planning for your contact center:   1.    Lack of Automation Excel requires manual data entry and updates, which can lead to human errors and...