Our Services
Traditional workforce planning approaches no longer suffice in today’s omnichannel, demanding contact center environment.
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If you are suffering from:
· Understaffing during peak periods
· Overstaffing during low-demand periods.
· Long customer wait times
· Inconsistent service levels
· High agent turnover and increased recruitment/training costs
· Siloed data and lack of cohesion between teams
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…we can help.
Capacity Planning as a Service
Cinareo offers a strategic, scalable, and technology-driven approach to workforce management, enabling you to:
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Reduce labor costs by minimizing overstaffing and optimizing schedules.
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Improve service levels through precise forecasting and proactive planning.
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Increase workforce efficiency with AI-driven analytics and automation.
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Enhance decision-making by leveraging insights from seasoned WFM experts with over 20 years of industry experience.
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Ensure business agility by adapting to changing operational demands with real-time capacity planning.
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By adopting Capacity Planning as a Service, you can eliminate the risks associated with outdated planning methods and solutions, and gain a competitive advantage through improved cost efficiency, enhanced customer satisfaction, and workforce stability.
Consulting Services
We offer workforce management maturity assessments and audit packages if you are struggling with capacity planning effectiveness. Get expert guidance without ongoing managed services if you are looking for advice or training for your WFM team.
Fully Managed Services
If you are looking for fully managed workforce management support or want to augment your current staff, our managed service packages offer dedicated planners who provide ongoing strategic advice and proactive workforce management expertise.
Why choose capacity planning as a service?
With over 25 years of experience in workforce planning, we can provide you with a flexible engagement model that fits the needs of your business. Our solutions are scalable and cater to small, mid-size or enterprise contact centers.
By offering flexibility, scalability, and expert-backed planning, Capacity Planning as a Service is the future of contact center workforce optimization, allowing you to gain a competitive edge while reducing operational risks and costs.