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HOME   >   CAPACITY PLANNING

Optimize Your Workforce

Effortless Capacity Planning for Your Contact Center. Short- to long-range planning with Cinareo from a week to 3 years in advance.

Planning made easy for you.

Achieve precision in your contact center workforce management with Cinareo’s capacity planning solution. Our intuitive, wizard-based interface simplifies the complexities of capacity planning, ensuring you have the right number of agents to meet service level objectives and maximize productivity.

Provides multi-skilled contact centers and back-office operations with up to 3 years of advance planning
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Accurate Forecasting

Use advanced algorithms to predict staffing needs across multiple channels, including calls, chat, email, and social media.

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User-friendly Interface

A step-by-step, guided tool that makes it simple for any skill level to build comprehensive capacity plans.

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Scenario Modeling

Easily create and compare different staffing scenarios to determine the ideal resource model and make collective informed decisions.

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Multi-channel Support

 

Plan for diverse interactions channels such as inbound and outbound calls, cat, email, SMS, social media and in-person interactions.

Discover the benefits of capacity planning with Cinareo
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Reduce Costs

Avoid the financial pitfalls of overstaffing and understaffing by accurately predicting staffing needs.

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Save Time

Drastically cut down the time required for capacity planning, allowing your team to focus on more strategic initiatives.

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Improve Productivity

Ensure agents are optimally allocated to meet demand, leading to higher productivity and better service levels.

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Enhance Customer Satisfaction

Constantly meet service level objectives, improving the overall customer experience.

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