top of page

Your guide to capacity planning and financial analysis

logo color icon.png

User guide

We’re here to support your growth.
Get help with anything about Cinareo

Definitions

Explore the jargons used in the contact center industry and at Cinareo.

Dictionary-pana.png

Featured Guides

Anchor 1
Navigation

Navigation

Step 2: Work Volume

Step 2: Work Volume

Step 5: Shrinkage

Step 5: Shrinkage

Step 8: Staffing ratios

Step 8: Staffing ratios

Welcome Screen

Welcome Screen

Step 3: Average Handle/Processing Time

Step 3: Average Handle/Processing Time

Step 6: Agent Attrition

Step 6: Agent Attrition

Step 9: Staff salaries and Overtime costs

Step 9: Staff salaries and Overtime costs

Step 1: Create Queues

Step 1: Create Queues

Step 4: New hire agent learning curve

Step 4: New hire agent learning curve

Step 7: Working Days in a month

Step 7: Working Days in a month

Step 10: Review Model Output and Scenarios

Step 10: Review Model Output and Scenarios

Can't find what you are looking for? Get in touch with us now.

Phone

1-877-CINARE-0

Email

Connect

  • LinkedIn

© 2024 by Cinareo Solutions Inc.

bottom of page