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About Cinareo
Solutions
Capacity Planning
Short-to-long range planning from one week to 3 years in advance.
Support Staff Planning
Maximize agent performance and foster an employee-centric culture.
Financial Planning
Understand the budget required for a perfectly optimized plan.
To learn more about our industry-leading solutions, connect with us today.
Recruitment & Training
Stay ahead of attrition and better serve your customers.
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Multi-skilling
Balance workloads across multiple channels and skill sets.
Services
Capacity Planning as a Service
1. Consulting Services
2. Fully Managed Services
To learn more about our professional services, connect with us today.
Eliminate the risks of outdated planning and gain a competitive edge with better cost efficiency, customer satisfaction, and workforce stability.
Get expert WFM assessments and on-demand consulting — no long-term commitment required
End-to-end workforce management support to optimize performance and reduce costs

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Industries
Banking, Financial Services and Insurance
Elevate your financial services an advanced workforce planning solution.
Healthcare
Streamline workforce management for better patient care.
Business Process Outsourcing
Drive the best outsourced service and stay competitive.
Telecom
Build a better business for your employees, customers and bottom line.
Become a Cinareo partner and lead the way in capacity planning innovation.
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Resources
Blogs
Get expert insights on workforce management.
White Papers
Download thought leadership papers on capacity planning.
Case Studies
Learn about the real-time effect of accurate planning.
FAQs
Frequently asked questions.
Events & Webinars
Meet us in-person/virtually at CX & EX events
Customer Stories
Real results. Real stories - Hear from our clients.

Webinar: Smarter planning starts here, see how Cinareo integrates seamlessly with Genesys. Save your seat

Customer Stories

At Cinareo, our impact speaks through our customers.
Discover how leading contact centers and BPOs are transforming their workforce planning with Cinareo. From reducing costs to improving efficiency, these stories highlight real-world results powered by smarter planning.

Snap Finance

Planning Smarter, Faster: How Snap Finance Transformed Capacity Planning. With Cinareo, Snap moved beyond Excel to streamline planning, improve cross-team alignment, and support ....Read more

Bill Gosling Outsourcing

From Spreadsheets to Speed: Bill Gosling Outsourcing Slashes Planning Time By More Than 50%. With over 100 clients to support, Director of Workforce Management and Operational Performance Justin Hurdle turned to Cinareo ....Read more

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To learn more about our industry-leading solutions, connect with us today.

To learn more about our professional services, connect with us today.

Become a Cinareo partner and lead the way in capacity planning innovation.

Customer Stories

Snap Finance

Bill Gosling Outsourcing