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Plan Across Every Location.
Optimize Every Decision.
A shift from network-level planning to precise, site-level workforce planning, with allocation and capacity constraints built in.
Network-Level Planning is No Longer Enough
Planning becomes fundamentally less reliable when operations span multiple locations. As global operations increase and hybrid/BPO models grow, the complexity outpaces traditional tooling.
Today's planners are forced to rely on network-level averages that mask critical differences between locations, manually estimating how work should be distributed without visibility into true site capacity.
Built For How Distributed Operations Actually Work.
Everything your planning team needs to manage volume, capacity, and costs across every site, in one connected plan.
Volume Allocation
More feasible plans that hold at the site level, not just network level
Constraint Management
View and apply real physical constraints like available seats by location.
Location-Level Variables
Input and manage AHT, shrinkage, attrition, and labor rates specific to each site.
Multi-Objective Optimization
Optimize allocation to balance CX, EX, revenue, and cost objectives simultaneously.
Dynamic Network Topology
Easily add or remove locations within a plan to model footprint changes.
Bottom-Up Rollups
Build highly accurate plans at the location level and roll them up to a unified network view.
The Cinareo Advantage
More feasible plans that hold at the site level, not just network level
Faster planning cycles through pre-configured, multi-location setup
​​Improved confidence on where work should be allocated through what-if scenario optimization
Ability to defend allocation decisions with location-specific data
