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HOME > Multi-Location
Make Allocation Decisions with Confidence.
Move beyond network-level assumptions. Allocate work across sites, validate against real capacity, and understand the impact of every decision before committing.
Designed for contact centers operating across multiple locations or regions.

See how planning decisions change across locations.
Network-Level Planning is No Longer Enough
Planning becomes increasingly difficult to rely on when operations span multiple locations.
Network-level averages mask differences between sites, forcing planners to estimate how work should be distributed without clear visibility into available capacity.
As a result, plans that appear viable at a network level often do not hold at the site level. Multi-Location Optimization addresses these challenges by bringing allocation, capacity, and planning decisions into a single view.

The Cinareo Advantage
Plans that hold at the site level, not just the network level
Faster planning cycles with pre-configured, multi-location setup
Greater confidence in where work should be allocated
Ability to defend decisions with location-specific data


