Transforming contact center planning with precision, efficiency, and insight -
welcome to Cinareo.
A workforce insights tool that complements any WFM platform.
Adapt a solution infused with best practices.
Cinareo is supported by proven, industry-recognized statistical models, incorporating over 300 data points across 30 categories.
About Cinareo
Cinareo is a pioneering platform designed to revolutionize capacity planning for contact centers. Our solution was born from the recognition of a significant gap in Customer Experience (CX) and Workforce Management (WFM) platforms. Traditional tools often fall short in delivering the comprehensive, proactive planning necessary to optimize performance and satisfaction in today's complex, multi-channel environments.
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Cinareo stands out as a game-changing solution that automates and democratizes best practices in workforce capacity planning. By codifying these practices, we make advanced planning accessible to organizations of all sizes, ensuring they can efficiently manage resources, forecast demand, and enhance service delivery.
Why Cinareo
1
Proactive planning
Cinareo transforms the often reactive nature of capacity planning into a proactive, insight-driven process. With Cinareo, planning becomes a continuous, adaptable exercise rather than a periodic, time-consuming task.
The solution is engineered to be easily configurable, allowing organizations to adapt quickly to changing demands.
2
All-in-one platform
Cinareo integrates resource planning, financial analysis, and recruitment planning into a single platform. Designed for both front-office and back-office operations, Cinareo supports multi-channel and multi-skilling environments. Manage all aspects of your workforce planning in one place, reducing complexity and increasing efficiency.
3
Scenario modelling
One of Cinareo's standout features is "what-if" scenario modeling. Cinareo allows organizations to explore different planning scenarios quickly, compare outcomes, and make informed decisions with confidence. Scenario modeling is designed to be intuitive and fast, enabling businesses to test multiple scenarios simultaneously and choose the most effective course of action.
Our clients
