Is Capacity Planning Redundant if AI is Involved?
Capacity planning remains relevant in contact centers even if AI is involved, and it can take on a different but crucial role.
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HOME > RECRUITMENT & TRAINING PLANNING
Automate your recruitment & training planning
Know when to start recruiting and when to begin training classes so you can stay ahead of attrition and better serve your customers.
Ensure you have the right people at the right time
Cinareo’s recruitment and training solution helps you plan and execute your hiring and training strategy. Our platform enables you to forecast staffing needs, determine how many people to hire and when, and ensure you have trainers and classrooms available.
Recruitment and training insights for contact centers
Hiring ahead of attrition
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Plan for hiring ahead of attrition, ensuring that staffing levels remain optimal even as staff turnover occurs.
Planning for trainers and classrooms
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Plan for the optimal utilization of trainers and classroom facilities.
Recruitment Planning
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Forecast the number of new hires required for attrition and ramp-ups to meet future staffing needs and ensure timely recruitment.
Discover the benefits of recruitment and training planning with Cinareo
Optimize hiring costs
Efficiently plan recruitment activities to avoid the costs associated with over-hiring or under-hiring.
Improve training outcomes
Maintain an optimal ratio of trainers to trainees to ensure effective training outcomes.
​​Enhance employee retention
By maintaining an optimized workforce, you can reduce turnover and improve overall employee satisfaction.
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