Panel discussion
Dr Mark Alpern
Co Founder/COO
Cinareo
Tommy Templin
Sr WFM Consultant
TTEC Digital
Robert Wakefield-Carl
Sr Director, Innovation Architects
TTEC Digital
Maximize CX with SaaS-based capacity planning and scenario modeling
Join us on September 18th, 2024 @ 12 PM EST for a live Zoom webinar exploring the future of workforce capacity planning and scenario modeling for contact centers. Learn how SaaS-based solutions can boost your customer experience (CX) and operational efficiency.
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Key takeaways:
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Seamlessly transition from Genesys Decisions to Cinareo’s workforce planning.
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Enhance CX and KPIs with SaaS-based capacity planning.
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Best practices for scenario modeling.
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Exclusive insights from TTEC Digital's 20+ years with Genesys.​
​Why attend?
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Exclusive insights: Learn from experts who understand the Genesys Decisions platform inside and out.
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Interactive session: Engage with the panelists in a Q&A session and gain actionable insights.
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Future-proof your operations: Stay ahead of the curve by adopting the latest SaaS-based workforce planning tools.