Service levels and staffing costs pull against each other. Enbridge Gas Ontario holds both. Sept 22, 1PM ET. Save your seat➜
Every planning team knows this moment: leadership asks what happens if headcount gets cut by 2%. Or volume jumps ahead of a campaign. Or a hiring class gets pushed back a month.
In a spreadsheet, answering that means rebuilding a model – hours, sometimes days, depending on how tangled the spreadsheet already is.
We’ll show in real-time how quickly you can see a 2% headcount impact on service levels and average speed of answer. Not a hypothetical – that's what a small assumption change actually does to a plan, made visible before the decision gets made instead of after.
"Being just 0.5% wrong could have cost us millions of dollars each year."
Wesley Curtis, Capacity Planner at Snap Finance.
What you'll see in this session
Join this working demonstration of how a planning decision moves from question to answer:
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Testing a scenario, not guessing at one. Volume changes, budget cuts, staffing investments – modeled side by side against the current plan, with the cost and service-level impact visible immediately.
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Reports built for the room you're walking into. See how a scenario becomes something you can hand directly to senior leaders or stakeholders – not a spreadsheet you have to translate for them first.
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One place, not a scattered set of spreadsheets. Agent planning, financial impact, recruitment timing, and plan-versus-actuals tracking, connected instead of rebuilt separately every time something changes.
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NEW: Multi-Location Optimization Feature
A plan that looks fine at the network level can still fail at a specific site – and by the time that shows up in performance, it's already cost you.
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See in this session how Cinareo plans at the individual location level (seats, shrinkage, attrition, even local currency) while still rolling everything up to one network view, including a live flag the moment a location is about to run out of physical seat capacity before you commit to it, not after.
Who this is for
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Workforce and capacity planners who are tired of rebuilding models under pressure.
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Operations leaders who need to walk into a leadership conversation with numbers instead of estimates.
If either sounds familiar, this session is built for you.
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What to expect
About 40 minutes, live, with real Q&A taken from the floor. If the timing doesn't work, reach out – we're happy to set up a smaller session or a 1:1 instead.
Related
Continue exploring how Cinareo supports capacity planning across sites, budgets and client environments.
Why attend the product showcase?
Experience live demonstrations of Cinareo's core features
Learn strategies to
optimize staffing and
reduce costs
Engage with experts and
get your questions
answered about Cinareo