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Why Capacity Plans Fail in the Real World (And What Leaders Do Differently)

  • 4 hours ago
  • 1 min read



Capacity planning often looks solid on paper, yet breaks down when real-world pressures are applied.

As complexity increases, timelines compress, and executive scrutiny intensifies, many organizations find their planning outputs no longer inspire confidence or hold up when decisions matter most. This session brings together executive and practitioner perspectives to examine why capacity planning struggles in practice and how experienced leaders respond. Rather than focusing on tools or techniques, the discussion centers on how planning is approached, communicated and used to support decisions when stakes are high.


Key Discussion Points

  • Where capacity planning breaks down as complexity, speed, and executive scrutiny increase.

  • Why do more data or more tools often reduce confidence instead of improving it?

  • A practitioner’s view on the operational cost of rework, misalignment and repeated explanations.

  • What should leaders do differently to restore trust and decision readiness?


Speakers


Mark Alpern

Justin Hurdle

Director, Workforce Management & Operational Performance

Bill Gosling Outsourcing

Smiling woman with crossed arms in a black blazer and blue shirt, leaning against a white wall. Simple, professional background.

Karen Elliott

Co Founder

CEO

Cinareo


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