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About Cinareo
- About Cinareo
- Partnerships
Solutions
Capacity Planning
Short-to-long range planning from one week to 3 years in advance.
Support Staff Planning
Maximize agent performance and foster an employee-centric culture.
Multi-Skilling
Balance workloads across multiple channels and skill sets.
Financial Planning
Understand the budget required for a perfectly optimized plan.
To learn more about our industry-leading solutions, connect with us today.
Recruitment & Training
Stay ahead of attrition and better serve your customers.
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Multi-Location
Comprehensive tools to plan, allocate, and optimize across every physical and virtual site in your network.
Services
Capacity Planning as a Service
1. Consulting Services
2. Fully Managed Services
To learn more about our professional services, connect with us today.
Eliminate the risks of outdated planning and gain a competitive edge with better cost efficiency, customer satisfaction, and workforce stability.
Get expert WFM assessments and on-demand consulting — no long-term commitment required
End-to-end workforce management support to optimize performance and reduce costs

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Industries
Banking, Financial Services and Insurance
Elevate your financial services an advanced workforce planning solution.
Healthcare
Streamline workforce management for better patient care.
Business Process Outsourcing
Drive the best outsourced service and stay competitive.
Telecom
Build a better business for your employees, customers and bottom line.
Become a Cinareo partner and lead the way in capacity planning innovation.
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Resources
Customer Stories
Real results. Real stories - Hear from our clients.
Articles
Get expert insights on workforce management.
Case Studies
Learn about the real-time effect of accurate planning.
White Papers
Download thought leadership papers on capacity planning.
Events & Webinars
Meet us in-person/virtually at CX & EX events
Erlang X Calculator
Explore how retries affect workload, service levels, and staffing requirements.

Scenarios Built in Minutes, Not Days: How CCI South Africa Protects Margin at Scale. Read their story

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Resources

Call Center Agent

Call Center Agent

AI in Capacity Planning: Moving Forward with Intention

By Karen Elliott, CEO/Cofounder, Cinareo AI is starting to show up more in workforce management and capacity planning. As new capabilities emerge, it is clear that the industry is exploring how these technologies can enhance planning workflows in practical ways. This is an exciting development. At the same time, capacity planning sits in a unique category of decision-making, one where precision, transparency, and repeatability are essential. Planning models inform real-world

Bridging the Gap Between AI and Human Agents in Contact Centers.

Bridging the Gap Between AI and Human Agents in Contact Centers.

Bridging the Gap Between AI and Human Agents in Contact Centers.

If you’ve been following the rapid advances in AI, you’ve probably heard about how chatbots and automated systems are bound to wipe out...

The strategic role of multi-skilling in contact centers: opportunities, challenges and implications.

The strategic role of multi-skilling in contact centers: opportunities, challenges and implications.

The strategic role of multi-skilling in contact centers: opportunities, challenges and implications.

"The strategic role of multi-skilling in contact centers: opportunities, challenges and implications" by Dr. Mark Alpern . Contact...

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