Resources

Your VP, CFO, or COO will ask at least one of these. Here's what a confident answer looks like and what it means if you can’t. Multi-location contact center operations face a version of capacity planning that network-level reporting doesn't prepare you for. Volume shifts, site misses, new locations, allocation decisions – each one tests whether your plan reflects what's actually happening at each site. Run through them, see where you hesitate. The Questions Are we working to

Platform expansion enables organizations to plan at the site level and consolidate automatically into a unified network view, closing the gap between how contact centers run and how they plan. September 3, 2026 – Toronto, Ontario Cinareo, an advanced capacity planning platform for contact centers, today announced Multi-Location Optimization, a major expansion that enables contact center organizations to build capacity plans at the individual site or vendor level and automatic

For contact centers planning across multiple locations, here’s a practical check on whether each site's plan reflects its actual operating conditions. When was the last time you looked at your shrinkage assumption? Not at the network level, but for each site? Most multi-location contact center workforce management runs to a single blended assumption. It's practical. It's faster. And for a long time, it's been accepted as good enough. But good enough at the network level and g