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Live Case Study

Planning at the Speed of Change: When Inputs and Priorities Change Constantly

A conversation with Engine on how scenario modeling changes day-to-day planning as new questions and priorities emerge.

DATE

May 14th, 2026

TIME

1PM to 1:30PM ET

FORMAT

Zoom Webinar

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Speakers

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About The Session

As priorities shift and new questions come up, planning teams are asked to revisit assumptions, run new scenarios, and respond to shorter timelines. At Engine, this meant managing a steady stream of requests and rebuilding models in spreadsheets that could take hours at a time.

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Keeping plans up to date became just as demanding as building them. In this session, Engine shares what changed once they could run and revisit scenarios more quickly, without rebuilding models each time. The discussion focuses on what happens when planning is expected to match the pace of a business that does not slow down, and how that changes the way decisions are made day to day.

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If planning is expected to keep up, this session will give you a clearer view of what it actually requires and how teams begin to evaluate trade-offs as conditions change.

1

Where planning starts to slow down when models need to be rebuilt and managed across multiple versions.

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What changes when scenarios can be run and compared quickly without starting from scratch.

3

How removing planning bottlenecks changes how teams respond to new questions and requests.

4

A real example of deciding whether to increase service levels, and what it actually takes to support that decision.

Who Should Attend

This session is for workforce planning and operations leaders working in environments where priorities shift frequently and decisions need to keep moving. If planning is expected to keep up, this session will give you a clearer view of what that actually requires and how teams begin to evaluate trade-offs as conditions change.

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  • Senior Contact Center Leaders: To understand the strategic ripple effect of agile planning.

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  • VP/Directors of Operations: To gain visibility into the "Why" behind the "What."

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  • WFM & Planning Leaders: To validate their models against industry realities.

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We encourage leaders to watch alongside their WFM or planning teams to establish a shared language around planning.

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