Cinareo: Webinars & Events
At Cinareo, we’re dedicated to helping contact centers, BPOs, and customer support teams optimize their workforce and financial planning strategies through cutting-edge technology. Our upcoming events are the perfect opportunity to discover how our innovative capacity planning and scenario modeling solutions can transform your business.
Upcoming Events
Stop guessing: How leaders make confident capacity decisions under uncertainty.
As volatility rises, leaders need more than forecasts to make capacity decisions. This webinar explores forecasting, scheduling, and scenario planning to build decision readiness. With insights from Nordstrom, learn how scenario-driven planning helps leaders understand risk, trade-offs, and act confidently when reality shifts in fast-changing business environments worldwide today.
When: April 14, 2026 at 12:30PM ET
Where: Webex Virtual Room
Beyond the Basics – Transform your operations with What-if Scenario Modeling
Join us at SWPP Conference 2026 Workshops - Beyond the basics. Learn how rapid what-if scenario modeling helps workforce planners stay ahead of staffing shocks. Explore practical techniques, examples, and exercises to reduce risk, protect budgets and SLAs, and shift from reactive planning to strategic decisions.
When: April 27, 2026 at 11AM CST
Where: SWPP Conference 2026, Nashville
Modernizing Capacity Planning: See Cinareo in Action
Join us for an exclusive product webinar, where we showcase powerful features and capabilities of Cinareo. This interactive session is perfect for anyone interested in learning a pro-active, insight-based capacity planning solution. You'll learn how Cinareo can increase customer satisfaction, improve planning accuracy, optimize agent productivity and elevate the employee experience.
When: April 22, 2026 at 1PM ET
Where: Zoom Virtual Room
Past Events
Webinar on-demand: Rethinking Shrinkage
Shrinkage is the single largest source of variance in contact center performance, yet it is often treated as a static planning assumption. In this webinar, we will explore how blended averages create hidden financial exposure, why "40 hours paid" rarely equals "40 hours productive," and how to stop hidden shrinkage from undermining your capacity plan.​
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Webinar on-demand: Why Workforce Plans Breakdown
This webinar exposes the hidden drivers behind broken forecasts, slipping service levels, and leadership distrust and shows how to fix them. Go beyond “clean the data” to diagnose and connect planning to execution. Walk away with a practical framework to surface unseen data issues, close execution gaps, and produce numbers leaders can trust for budgets, staffing, and decisions.
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WFM Maturity: What it really means and why it matters
Evolve your WFM into a strategic function. Join experts Jim Simmons and Cinareo's Co-Founder, Dr. Mark Alpern, for an insightful session on "WFM Maturity". Explore a practical WFM maturity model and learn how to align your staffing plans with crucial business goals like customer experience, particularly in the context of AI and rapid industry changes.
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Celebrating Female Leadership in Fintech: Cinareo CEO Karen Elliott to Showcase Innovation at FinovateSpring 2025
Karen Elliott, CEO of Cinareo, presented at FinovateSpring 2025, a premier event for fintech innovation. She showcased Cinareo’s advanced workforce operations and capacity planning platform, demonstrating its impact on contact center efficiency and strategic planning.
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Mastering What-If Scenario Modeling in Contact Center Capacity Planning
Are you still relying on outdated methods to manage your contact center’s capacity planning? Discover the critical importance of what-if scenario modeling and how it can help you mitigate risks, optimize staffing, control costs, and improve customer and employee experiences.
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Mastering strategic capacity planning: How to optimize efficiency & performance in your contact center
This webinar explores how to overcome the limitations of spreadsheets and implement actionable strategies that lead to better decision-making, reduced costs, and enhanced productivity.​
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Technology Webinar: Maximize CX with SaaS-based capacity planning and scenario modeling
Zoom webinar exploring the future of workforce capacity planning and scenario modeling for contact centers.
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