Webinar: Smarter planning starts here, see how Cinareo integrates seamlessly with Genesys. Save your seat
Cinareo: Webinars & Events
At Cinareo, we’re dedicated to helping contact centers, BPOs, and customer support teams optimize their workforce and financial planning strategies through cutting-edge technology. Our upcoming events are the perfect opportunity to discover how our innovative capacity planning and scenario modeling solutions can transform your business.
Upcoming Events
Planning Smarter with Genesys + Cinareo
Join us for an exclusive product webinar to see how Cinareo seamlessly integrates with Genesys Cloud via AppFoundry to deliver smarter, data-driven workforce management. Get a live walkthrough of key features like what-if scenario modeling, staffing, and financial planning, and discover how Cinareo goes beyond WEM’s built-in tools to eliminate inefficiencies and optimize operations.
When: Aug 28th, 2025
Where: Zoom Virtual Room
Catch us at Genesys Xperience
Cinareo will be participating in Genesys Xperience 2025. If you're looking to improve how you plan, staff, and manage your contact center workforce, we’d welcome the opportunity to connect.
Learn how Cinareo’s integration with Genesys supports:
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Smarter, scenario-based capacity planning
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Effective multiskilling across channels and queues
When: September 8th to 10th
Where: Nashville, Tennessee
Modernizing Capacity Planning: See Cinareo in Action
Join us for an exclusive product webinar, where we showcase powerful features and capabilities of Cinareo. This interactive session is perfect for anyone interested in learning a pro-active, insight-based capacity planning solution. You'll learn how Cinareo can increase customer satisfaction, improve planning accuracy, optimize agent productivity and elevate the employee experience.
When: Sept 4th at 1PM EST
Where: Zoom Virtual Room
Meet us at GTACC - 2025
GTACC 2025 – the leading customer experience and contact center event in the Greater Toronto Area. This year’s conference, themed “Service at the Speed of Change,” brings together industry leaders, innovators, and practitioners to explore how organizations can adapt, scale, and deliver exceptional service in an ever-changing landscape.
When: November 5
Where: Mississauga, Canada
Past Events
WFM Maturity: What it really means and why it matters
Evolve your WFM into a strategic function. Join experts Jim Simmons and Cinareo's Co-Founder, Dr. Mark Alpern, for an insightful session on "WFM Maturity". Explore a practical WFM maturity model and learn how to align your staffing plans with crucial business goals like customer experience, particularly in the context of AI and rapid industry changes.
Cinareo is heading to Customer Contact Week (CCW)
We're excited to connect with EX and CX leaders to discuss how Cinareo can enhance your operational efficiency. Meet our team, see a live demo of our platform, and discover how Cinareo helps contact centers and BPOs reduce costs, improve staffing strategies, and deliver better CX outcomes.
Celebrating Female Leadership in Fintech: Cinareo CEO Karen Elliott to Showcase Innovation at FinovateSpring 2025
Karen Elliott, CEO of Cinareo, presented at FinovateSpring 2025, a premier event for fintech innovation. She showcased Cinareo’s advanced workforce operations and capacity planning platform, demonstrating its impact on contact center efficiency and strategic planning.
Cinareo at the 2025 SWPP Annual Conference
Join Cinareo at the 2025 SWPP Annual Conference in Nashville, where we are proud to sponsor and engage with the brightest minds in workforce management. This event is a must-attend for contact center professionals seeking to enhance operational efficiency and workforce planning.
Discover how Cinareo’s innovative solutions simplify the complexities of workforce management.
Mastering What-If Scenario Modeling in Contact Center Capacity Planning
Are you still relying on outdated methods to manage your contact center’s capacity planning? Discover the critical importance of what-if scenario modeling and how it can help you mitigate risks, optimize staffing, control costs, and improve customer and employee experiences.
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Mastering strategic capacity planning: How to optimize efficiency & performance in your contact center
This webinar explores how to overcome the limitations of spreadsheets and implement actionable strategies that lead to better decision-making, reduced costs, and enhanced productivity.
Technology Webinar: Maximize CX with SaaS-based capacity planning and scenario modeling
Zoom webinar exploring the future of workforce capacity planning and scenario modeling for contact centers.
SAAS NORTH Conference
SAAS NORTH has been recognized as The Canadian hub for rapidly-scaling SaaS founders and their teams. Cinareo was represented last year at the conference as the grand prize winner of the 2023 SheBoot competition and is pleased to be able to attend the conference again this year and connect with fellow founders and investors in the ecosystem.
GITEX 2024 B2B Program
Cinareo has been invited by the Canadian Trade Commission to attend the world’s largest tech and startup event, GITEX 2024. Garnering over 180,000 visitors from 175+ countries, GITEX is the leading business partnership and government sourcing platform.
GTACC CX & EX Leadership Conference
GTACC – the leading customer experience and contact center event in the Greater Toronto Area. This year’s conference, themed “Human Intelligence,” brings together industry leaders, innovators, and practitioners to explore how organizations can adapt, scale, and deliver exceptional service in an ever-changing landscape.
