Genesys Xperience 2026 · September 1-3 · Wynn Las Vegas
Multi-Location Optimization just launched.
Come see it in person.
Cinareo is a capacity planning platform for contact centers. We're exhibiting at Xperience. If your operation spans multiple locations, you should stop by.
Come Find Us at Xperience 2026
Karen and Brian will be on the show floor throughout Sep 1-3 giving live walkthroughs of our product, highlighting our latest launch of Multi-Location Optimization. Swing by to talk about all things capacity planning.
Multi-Location Optimization
Plan across contact center locations with visibility into allocation, capacity and cost all within a single, connected view.
Designed to support how allocation decisions are evaluated and validated across locations.
Volume Allocation
Distribute work across locations and understand the impact across each site.
Capacity Constraints
Account for operational constraints at each location, including available capacity.
Location-Level Planning
Reflect operational differences across contact center sites within the planning process.
Optimization Across Objectives
Evaluate tradeoffs across cost, service levels, and workforce impact when allocating work across sites.
Flexible Location Modeling
Add or adjust locations within a plan to reflect operational changes.
Network-Level Visibility
Bring location-level planning into a unified network view.
Not Attending Xperience? Register for a Virtual Walkthrough of Cinareo.
Complete the form and we'll take care of the rest.
Are you a Genesys Customer?
Multi-Location Optimization works as a standalone platform with no WFM dependency. If you're running Genesys, it fits right into your existing environment. If you're not, it runs entirely on its own.
Cinareo is available on the Genesys AppFoundry for organizations that want a connected setup but the platform isn't built around any single WFM ecosystem. It's built around how contact centers actually plan.
