Webinar: Smarter planning starts here, see how Cinareo integrates seamlessly with Genesys. Save your seat
While Genesys Workforce Engagement Management (WEM) offers foundational planning tools, Cinareo fills the gaps. Our integration lets teams model real-world scenarios, test assumptions, and make quick and confident decisions, all from within the Genesys Cloud environment.
Available via Genesys AppFoundry
Seamless Integration:
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Fully integrated, no custom development or professional services required.
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Pull in forecasting data directly from Genesys.
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Run what-if scenario models and determine the ROI for new technology implementations
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Sync capacity plans with your workforce management flow.
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Increase planning accuracy and confidence in decision-making.
Why Cinareo
Your job isn’t basic. Your planning shouldn’t be either.
Cinareo was purpose-built for capacity planners who need more than the basics. What you do isn’t simple, so why settle for tools that are? Cinareo is a full planning solution that gives you the flexibility, precision, and insight to plan with confidence across weeks or months using proven industry-standard models and simulation.
Advanced planning starts here
Genesys Cloud WEM includes rudimentary planning capabilities as part of its broader scheduling and engagement toolkit. But when it comes to detailed, long-range capacity planning, it’s not built to go deep. That’s where Cinareo stands apart.
For teams ready to move beyond the basics, Cinareo delivers the clarity and confidence to plan ahead.
Comparison Matrix (Feature/capability) | Genesys Cloud WEM | Cinareo |
|---|---|---|
Scalable, cloud-based solution | Yes | Yes |
Planning horizon | 1 week to 2 years | 1 week to 3 years |
Industry standard algorithms | Yes | Yes |
AHT/Productivity new hire learning curve | Variable glide path | Fixed proficiency factor |
APIs and connectors | Yes | Yes |
Guided step-by-step wizard interface | No | Yes |
Long-term monthly planning | Weekly only | Monthly or weekly |
What-if scenarios and comparison tool | Basic editing only | Full multi-variable scenario modelling |
Multi-skill optimization | No - planning/staffing group combinations only | Yes – front and back-office multi-skilling simulation |
Granular interval planning | Weekly only | 15-min, 30-min or 60-min |
Back-office capacity planning | No | front AND back-office |
Support staff planning | No | Yes – plus built-in calculators |
Recruitment & training planning | No | Yes – automated ramp plans |
Detailed shrinkage inputs | No – weekly values only | Yes – detailed in-office & out-of-office inputs |
Financial budgeting & cost modelling | No | Yes – budgeting and cost per interaction KPIs |
Built by Planners, for Planners
Cinareo isn’t trying to be everything. It’s focused on one thing and doing it exceptionally well: capacity planning.
Many teams start with WEM. Excel sheets or even the basic planning features might work at the start. But when the stakes rise and complexity grows, teams turn to Cinareo for deeper insight, flexible modelling, and real decision support.
Cinareo was built in close collaboration with real planners. It reflects the complexity of your role, because the planning decisions you make every day deserve better than guesswork.
“A lot of WFM tools try to handle capacity planning, but they don’t come close. Cinareo is purpose-built for people like me. I plug in the assumptions, it runs the scenarios – boom, done. It’s fast, clear, and built for how we actually operate. It makes me look like a superhero to leadership.”
— Justin Hurdle, Director of Workforce Planning,
Bill Gosling Outsourcing
- Limited Time Offer For Genesys Cloud Teams -
Subscriptions starting before December 31, 2025 will have all set-up fees waived. Book a demo or attend a product showcase webinar before September 30th to explore this purpose-built solution that delivers speed, accuracy, and real decision-making power.
T&C applied. Speak with us to learn more about the offer.
Supercharge Genesys with Cinareo
Join our live product showcase
Let’s talk.
Book a quick meeting to see Cinareo in action and find out if it’s the right fit for your team.
