Discover the benefits of capacity planning
with Cinareo
Reduce costs
Avoid the financial pitfalls of overstaffing and understaffing by accurately predicting staffing needs.
Improve productivity
Ensure agents are optimally allocated to meet demand, leading to higher productivity and better service levels.
Save time
Drastically cut down the time required for capacity planning, allowing your team to focus on more strategic initiatives.
Enhance customer & employee satisfaction
Constantly meet service level objectives, improving the overall customer experience.
Trusted globally
Erlang X Calculator - Model Contact Center Staffing Accurately
Most workforce models treat abandoned calls as lost. In practice, many customers retry. They come back into the queue and add pressure back into the system. When retries are ignored, workload appears lower than it actually is.
We built a new, easy-to-use Erlang X calculator to help account for:
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Abandonment and retry rates
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How demand actually flows through your contact center
A solution that complements all existing WFM platforms
Cinareo provides planning solutions for any industry. Our software ensures that businesses efficiently manage their workforce, optimize resources, and enhance operational efficiency.
Here's how we support different sectors:
What our customers are saying
"I don't know how I survived so long without Cinareo“
Chris Hopkins, Director of Omni-Channel Contact Centers
PwC
