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Plan quickly.
Plan easily.
Plan often.

Cinareo is an industry-leading solution for capacity planning that complements your WFM platform to provide you with workforce insights on resourcing, finances, recruitment and training.

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Discover the benefits of capacity planning
with Cinareo

Reduce costs

Avoid the financial pitfalls of overstaffing and understaffing by accurately predicting staffing needs.

Improve productivity

Ensure agents are optimally allocated to meet demand, leading to higher productivity and better service levels.

Save time

Drastically cut down the time required for capacity planning, allowing your team to focus on more strategic initiatives.

Enhance customer & employee satisfaction

Constantly meet service level objectives, improving the overall customer experience.

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Also available in the Genesys AppFoundry

Cinareo is a fully integrated solution within the Genesys platform. This easy-to-use software fills the existing void in capacity planning and lets you build accurate and detailed plans in minutes.

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Cinareo is a game-changing, AI-driven solution to optimize contact center resourcing and budgeting

Short to long-range planning

Experience effortless capacity planning for your contact center. Plan with Cinareo from one week to 3 years in advance.

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A solution that complements all existing WFM platforms

Cinareo provides planning solutions for any industry. Our software ensures that businesses efficiently manage their workforce, optimize resources, and enhance operational efficiency.