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Capacity planning and financial analysis

Tired of using spreadsheets

for capacity planning?

Eliminate complex spreadsheets and use a simple, online tool to build detailed capacity plans and strategic financial forecasts to optimize staffing, budget & training requirements.

Why Cinareo? Our goal is to help you simplify the capacity planning process to help not only fight attrition, but also save money, reduce risk, and ultimately improve the customer experience.  Watch the video

Cinareo provides workforce insights that complement any workforce management platform, including:

 

Long-range

planning

Provides multi-skilled contact centres and back-office operations with up to 3 years of advance planning

Key performance metrics

Provides insights into the key performance indicators that matter most to operations and finance management.

Detailed financial budgets

Create budgets that include both agent and support staff costs, overtime, and hiring ahead of attrition.

Recruitment & training

Allows you to plan for how many to hire and when, for what queue or skill and the number of trainers needed.

Multiple scenario modelling

Enables assessment of benefits and impact on capacity, staff, and budget to help make informed decisions.

Support staff planning

Calculate the optimal number of support staff to agents, including supervisors, QA analysts, trainers, and more.

Cinareo is a powerful tool that has already
proven its value in the market!

Jacqueline Hogan, Partner, PwC

Build a baseline forecast and create different scenarios

quickly and easily

Modify any data points to analyze the impact on staffing and budget in a multi-year period.

Drill down and view a monthly or daily forecast and review requirements on a queue-by-queue basis based on your work arrival pattern.

Easily export or print the information you need as data or access graphical summaries for reports or presentations.

Take the guesswork out of recruitment and training by finding out how many people you need to hire, and when, along with the number of trainers you need (and all other support staff).

Example of an annual report with two scenarios

INFLATION
SQUEEZING YOUR STAFFING BUDGET?

Cinareo will let you quickly determine ways you can avoid layoffs, maintain your service levels and absorb any budget cuts to still meet customer demand.

 NEED to INCREASE CUSTOMER
RETENTION?

Cinareo will optimize the number of agents and support staff needed to meet your customer demand and provide options to keep within your budget.

WANT TO REDUCE
Your AGENT
TURNOVER?

Cinareo will help you improve productivity and boost agent performance to reduce turnover and tell you the costs of hiring ahead of attrition.

If you don’t have time to do it right the first time,

will you have time to do it over and over again?

 

Get it right the first time.

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