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About Cinareo
Solutions
Capacity Planning
Short-to-long range planning from one week to 3 years in advance.
Support Staff Planning
Maximize agent performance and foster an employee-centric culture.
Financial Planning
Understand the budget required for a perfectly optimized plan.
To learn more about our industry-leading solutions, connect with us today.
Recruitment & Training
Stay ahead of attrition and better serve your customers.
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Multi-skilling
Balance workloads across multiple channels and skill sets.
Services
Capacity Planning as a Service
1. Consulting Services
2. Fully Managed Services
To learn more about our professional services, connect with us today.
Eliminate the risks of outdated planning and gain a competitive edge with better cost efficiency, customer satisfaction, and workforce stability.
Get expert WFM assessments and on-demand consulting — no long-term commitment required
End-to-end workforce management support to optimize performance and reduce costs

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Industries
Banking, Financial Services and Insurance
Elevate your financial services an advanced workforce planning solution.
Healthcare
Streamline workforce management for better patient care.
Business Process Outsourcing
Drive the best outsourced service and stay competitive.
Telecom
Build a better business for your employees, customers and bottom line.
Become a Cinareo partner and lead the way in capacity planning innovation.
Partner with us
Resources
Blogs
Get expert insights on workforce management.
White Papers
Download thought leadership papers on capacity planning.
Case Studies
Learn about the real-time effect of accurate planning.
FAQs
Frequently asked questions.
Events & Webinars
Meet us in-person/virtually at CX & EX events
Customer Stories
Real results. Real stories - Hear from our clients.

Webinar: Smarter planning starts here, see how Cinareo integrates seamlessly with Genesys. Save your seat

Resources: Blogs and white papers

The Cost of Delaying Better Capacity Planning with Cinareo

Introduction Many contact centers struggle with capacity planning. They often rely on outdated methods and reactive decision-making....

The strategic role of multi-skilling in contact centers: opportunities, challenges and implications.

"The strategic role of multi-skilling in contact centers: opportunities, challenges and implications" by Dr. Mark Alpern . Contact...

Mastering the Art of Capacity Planning in Multi-Channel, Multi-Skill Contact Centers

Unlock the keys to contact center success with Cinareo’s latest thought leadership paper, Mastering the Art of Capacity Planning in...

Navigating Contact Center Success: The Strategic Imperative of Effective Capacity Planning

Unlock the keys to contact center success with Cinareo’s latest thought leadership paper, Navigating Contact Center Success: The...

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To learn more about our industry-leading solutions, connect with us today.

To learn more about our professional services, connect with us today.

Become a Cinareo partner and lead the way in capacity planning innovation.

Resources: Blogs and white papers

The Cost of Delaying Better Capacity Planning with Cinareo

The strategic role of multi-skilling in contact centers: opportunities, challenges and implications.

Mastering the Art of Capacity Planning in Multi-Channel, Multi-Skill Contact Centers

Navigating Contact Center Success: The Strategic Imperative of Effective Capacity Planning