The High Cost of Complexity in Workforce Management Software
- Karen Elliott
- Oct 8
- 1 min read
Why Complex Tools Miss the Mark and How to Find What Works, a thought leadership paper by Karen Elliott.
Unnecessarily complex workforce management software often creates more problems than it solves – slowing decisions, hiding errors, and frustrating users. This white paper explores the hidden costs of complexity and offers a practical framework for evaluating software that truly supports planners, improves accuracy, and delivers measurable value.
What’s inside?
A case study linking minor assumption errors to major budget impact and the redesign steps that reversed it.
The six hidden cost drivers of complexity and how they drain productivity beyond software license fees.
Ten signs a WFM tool is holding the organization back and a practical evaluation checklist to guide vendor discussions and demos.
Key takeaways: simplicity drives adoption and speed, complexity inflates hidden costs, and good design turns WFM from a burden to a strategic lever.
Complicated software may look affordable upfront but costs time and money later, especially when quick, confident decisions are needed. With more teams investing in WFM this year, selecting an easy‑to‑use yet capable tool beats piling on features
Download our thought leadership paper now and chart your course toward simplifying WFM and cut hidden costs.
