How does Cinareo work?
Use our simple step-by-step wizard to build a financial forecast and capacity plan
Build a capacity plan
& forecast
Compare different scenarios
Easily create different scenarios and see the impact on your staff and budget
Make informed decisions
Implement cost-effective and efficient options for your business
Trusted globally
"Cinareo reduces my time commitment up to 75% per model rather than using Excel."
Justin Hurdle
Director, Workforce Management & Operational Performance
BILL GOSLING OUTSOURCING
Experience Cinareo
Cinareo complements existing WFM platforms
Short- to long-range planning
Provides multi-skilled contact centers and back-office operations with up to 3 years of advance planning.
KPI Insights
Provides insights into the key performance indicators that matter most to operations and finance management.
Recruitment and Training
Allows you to plan for how many to hire and when, for what queue or skill and the number of trainers needed.
Detailed budgets
Create budgets that include both agent and support staff costs, overtime and hiring ahead of attrition.
What-if scenario modelling
Enables assessment of benefits and impact on capacity, staff and budget to help make the right & informed decisions.
Support Staff Planning
Calculate the optimal number of support staff to agents, including supervisors, QA analysts, trainers, and more.
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