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About Cinareo
Solutions
Capacity Planning
Short-to-long range planning from one week to 3 years in advance.
Support Staff Planning
Maximize agent performance and foster an employee-centric culture.
Financial Planning
Understand the budget required for a perfectly optimized plan.
To learn more about our industry-leading solutions, connect with us today.
Recruitment & Training
Stay ahead of attrition and better serve your customers.
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Multi-skilling
Balance workloads across multiple channels and skill sets.
Services
Capacity Planning as a Service
1. Consulting Services
2. Fully Managed Services
To learn more about our professional services, connect with us today.
Eliminate the risks of outdated planning and gain a competitive edge with better cost efficiency, customer satisfaction, and workforce stability.
Get expert WFM assessments and on-demand consulting — no long-term commitment required
End-to-end workforce management support to optimize performance and reduce costs

Connect with us
Industries
Banking, Financial Services and Insurance
Elevate your financial services an advanced workforce planning solution.
Healthcare
Streamline workforce management for better patient care.
Business Process Outsourcing
Drive the best outsourced service and stay competitive.
Telecom
Build a better business for your employees, customers and bottom line.
Become a Cinareo partner and lead the way in capacity planning innovation.
Partner with us
Resources
Blogs
Get expert insights on workforce management.
White Papers
Download thought leadership papers on capacity planning.
Case Studies
Learn about the real-time effect of accurate planning.
FAQs
Frequently asked questions.
Events & Webinars
Meet us in-person/virtually at CX & EX events

Why Excel shouldn’t be used for capacity planning. Here are the 8 reasons →

Ask an expert

Public·5 members

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Capacity

What? @Everyone

Capacity Planning

Attrition & Shrinkage

Intraday Management

3 Views

Brian Spiers

Hi all,

Looking forward to connecting

Capacity Planning

WFM Tools & Technology

Recruitment & Hiring

Attrition & Shrinkage

Intraday Management

13 Views

Shiva Krishna

What is "Ask an expert"?

This is a space where you can ask any question and get replies from experts in the WFM Community.

68 Views

Shiva krishna

Jun 25

Good to know.

Shiva Krishna

Welcome to our group Cinareo Group! A space for us to connect and share with each other. Start by posting your thoughts, sharing media, or creating a poll.

40 Views

About

Welcome to the WFM Community – Ask an Expert group! This i...

Members

Shiva Krishna
Karen Steyn
WFM Expert
Shiva Krishna
Shiva krishna
Brian Spiers
Brian Spiers

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