WEBINAR RECORDING
Webinar available on-demand
Why Workforce Plans Breakdown:
Closing The Gap Between Planning And Execution
A practical discussion on why workforce plans fail in execution and how standardizing processes brings control and predictability back to operations.
Overview
Even the best workforce plans can fail in execution. Forecasts are accurate, spreadsheets look sound, yet service levels still slip and teams end up firefighting.
In this webinar, Cinareo’s Mark Alpern and industry advisor Daniel Piper explore why this happens and how standardized workforce management practices restore predictability, efficiency, and leadership confidence.
What You'll learn
The hidden costs of poor or inconsistent workforce management data​​
Why good forecasts and capacity plans often fail once operations begin
How standardization and process alignment reduce firefighting and improve service levels
What leaders actually need from planning data to make confident budget and staffing decisions
Who should watch
This discussion is ideal for:
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Workforce Management and Capacity Planning professionals seeking consistency and control
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Contact Center and Operations leaders focused on predictable performance and better alignment across teams
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Finance and Executive decision-makers (CFOs, COOs, VPs of Operations) who depend on trustworthy data and clear ROI from workforce planning investments
About Cinareo
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A capacity planning solution for contact centers, helping leaders reduce stress, minimize errors, and make confident staffing decisions faster.
Learn how you can go beyond Excel with smarter, scenario-based planning with our capacity planning solutions.