Mastering What-If Scenario Modeling in Contact Center Capacity Planning

Are you still relying on outdated methods to manage your contact center’s capacity planning? Future-proof your contact center with advanced capacity planning techniques.

 

In this exclusive webinar, industry experts Ric Kosiba and Mark Alpern, two industry veterans with extensive experience in workforce management and contact center operations explore how what-if scenario modeling can mitigate risks, optimize workforce management, reduce costs, and significantly enhance both customer and employee experiences.

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What you will learn:

• How what-if scenario modeling drives better decision-making  

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• Real-life case studies of organizations that leveraged scenario modeling to improve performance  

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• Practical insights on better optimize staffing and managing operational risks  

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• Proven strategies to implement scenario modeling in your contact center