Resources: Blogs and white papers

Introduction Many contact centers struggle with capacity planning, relying on outdated methods and reactive decision-making. While the...

Manual capacity planning using Excel is costing you money. Every day that you delay adopting an automated capacity planning solution will...

Ah, the contact center—where "Your call is important to us" often feels like the world's longest-running joke. But fear not! The days of...

It is the norm for call centres to have a goal of answering 80% of their calls in 20 seconds. Are there benefits to shortening or perhaps...