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Karen Elliott

What Is an Acceptable Call Centre Waiting Time?



It is the norm for call centres to have a goal of answering 80% of their calls in 20 seconds. Are there benefits to shortening or perhaps even lengthening this wait time?


In this article from CallCentreHelper.com, the acceptable call centre hold time (also known as wait time) is explored. Read this article to help you find the ideal wait time and service level in a queue for your contact centre.



 

Did you know....

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