Finovate Global: Workforce Management and Capacity Planning with Cinareo Solutions’ Karen Elliott
- Shiva Krishna
- 13 minutes ago
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By David Penn Posted on August 22, 2025
This week’s edition of Finovate Global features an interview with Karen Elliott, CEO and Co-Founder of Cinareo Solutions.
Headquartered in Oshawa, Ontario, Canada and founded in 2022, Cinareo Solutions complements workforce management platforms, helping them streamline contact center operations and mitigate risk by enabling precise resource allocation and decision-making that is driven by data.
Cinareo made its Finovate debut earlier this year at FinovateSpring 2025 in San Diego, demonstrating how its SaaS solution provides scenario-based capacity planning for both contact center agents and supp
ort staff. The company’s technology leverages industry-recognized statistical models and simulations to help businesses meet customer demands as well as vital financial KPIs.
We caught up with Karen Elliott recently to learn more about the field of capacity planning, the role of enabling technologies like AI, and how Cinareo Solutions helps contact centers ensure that the right person with the right skills is in the right place at the right time.
