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Resources: Blogs and white papers
The Cost of Delaying Better Capacity Planning with Cinareo
Many contact centers struggle with capacity planning. They often rely on outdated methods and reactive decision-making. While the...
Why Excel Shouldn’t Be Used for Capacity Planning
Manual capacity planning using Excel is costing you money. Every day that you delay adopting an automated capacity planning solution will...
Bridging the Gap Between AI and Human Agents in Contact Centers.
If you’ve been following the rapid advances in AI, you’ve probably heard about how chatbots and automated systems are bound to wipe out...
Navigating Contact Center Success: The Strategic Imperative of Effective Capacity Planning
Unlock the keys to contact center success with Cinareo’s latest thought leadership paper, Navigating Contact Center Success: The...
Capacity planning and the impact of getting it wrong
Capacity management is crucial for contact centers for optimizing resources to meet work volumes while minimizing operating costs.
What Is an Acceptable Call Centre Waiting Time?
It is the norm for call centres to have a goal of answering 80% of their calls in 20 seconds. Are there benefits to shortening or perhaps...
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