Resources: Blogs and white papers

Key insights from Cinareo’s recent conversation with industry experts Mark Alpern and Daniel Piper This article is the third in a four-part series exploring key themes from Cinareo’s recent conversation with workforce planning experts Mark Alpern and Daniel Piper. Workforce planning often breaks down not because the work is done poorly, but because the connection between planning and execution is weak or inconsistent. In the earlier parts of this series, we explored how unrel

Key insights from Cinareo’s recent conversation with industry experts Mark Alpern and Daniel Piper This article is the second in a four-part series exploring key themes from Cinareo’s recent conversation with workforce planning experts Mark Alpern and Daniel Piper. Even accurate forecasts can collapse once they reach the operation floor. That paradox – doing everything right and still missing the mark  – was at the center of Cinareo’s recent discussion on why workforce plans

Key Insights from Cinareo’s Recent Conversation with Industry Experts Mark Alpern and Daniel Piper This article is the first in a four-part series exploring key themes from Cinareo’s recent conversation with workforce planning experts Mark Alpern and Daniel Piper. Even the best workforce plans can fail if they start with unreliable data. That was one of the first realities acknowledged in a recent webinar , Why Workforce Plans Breakdown , where industry experts Mark Alpern a

Why Complex Tools Miss the Mark and How to Find What Works , a thought leadership paper by  Karen Elliott . Unnecessarily complex...

Simplicity in WFM Software Isn’t a Flaw… It’s What Sets the Best Apart By Karen Elliott, CEO, Cinareo You know the feeling. You’re...

By David Penn Posted on August 22, 2025 Introduction to Cinareo Solutions This week’s edition of Finovate Global features an interview with Karen Elliott, CEO and Co-Founder of Cinareo Solutions . Cinareo Solutions is based in Oshawa, Ontario, Canada. Founded in 2022, the company enhances workforce management platforms. It helps streamline contact center operations and mitigate risks. This is achieved by enabling precise resource allocation and data-driven decision-making.

In today’s fast-moving contact center world,  Workforce Management (WFM) maturity  is the difference between firefighting daily problems...

Many contact centers struggle with capacity planning. They often rely on outdated methods and reactive decision-making. While the...

It is the norm for call centres to have a goal of answering 80% of their calls in 20 seconds. Are there benefits to shortening or perhaps...