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Resources: Blogs and white papers
Why Workforce Plans Break Down: The Real Cost of Bad Data
Key insights from Cinareo’s recent conversation with industry experts Mark Alpern and Daniel Piper This article is the first in a four-part series exploring key themes from Cinareo’s recent conversation with workforce planning experts Mark Alpern and Daniel Piper. Even the best workforce plans can fail if they start with unreliable data. That was one of the first realities acknowledged in a recent webinar , Why Workforce Plans Breakdown , where industry exper ts Mark Alpern a
The High Cost of Complexity in Workforce Management Software
Why Complex Tools Miss the Mark and How to Find What Works , a thought leadership paper by Karen Elliott . Unnecessarily complex...
Simple Isn’t Basic: Rethinking Workforce Management Software
Simplicity in WFM Software Isn’t a Flaw… It’s What Sets the Best Apart By Karen Elliott, CEO, Cinareo You know the feeling. You’re...
Exploring Workforce Management and Capacity Planning with Cinareo Solutions
By David Penn Posted on August 22, 2025 Introduction to Cinareo Solutions This week’s edition of Finovate Global features an interview...
What Is WFM Maturity - Why Capacity Planning Matters
In today’s fast-moving contact center world, Workforce Management (WFM) maturity  is the difference between firefighting daily problems...
The Cost of Delaying Better Capacity Planning
Many contact centers struggle with capacity planning. They often rely on outdated methods and reactive decision-making. While the...
What Is an Acceptable Call Centre Waiting Time?
It is the norm for call centres to have a goal of answering 80% of their calls in 20 seconds. Are there benefits to shortening or perhaps...
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